XTREME CONCEPTS – REFUND & EXCHANGE POLICY

 

Last Updated: 08/025/2022

At Xtreme Concepts, we value our customers and stand behind the authenticity and quality of every product we sell. To ensure a smooth shopping experience, please review our refund and exchange policy below:

 

 

 

1. All Sales Are Final

 

Due to the nature of the sneaker and streetwear resale market, all sales are final.

We do not offer refunds, returns, or cancellations once a purchase is completed.

 

 

 

2. Exchange Policy

• Original receipt required.
• Tags, accessories, and original packaging must be intact.
• No exchanges on limited releases, hyped items, or discounted items.

 

 

 

3. Defective Items

 

All items are inspected prior to sale.

If you believe you received a defective product:

 

• You must notify us within 24 hours of purchase.
• Items showing signs of wear, damage, or alteration will not qualify.

 

 

 

 

4. Authentication Guarantee

 

We guarantee every item sold is 100% authentic.

If an item is found not to be authentic (must be verified by an approved third-party authenticator), we will issue a full refund or equal-value store credit.

 

 

 

5. Final Sale Items

 

The following items are always final sale and cannot be returned or exchanged:

 

• Limited releases
• Consignment items
• Sale or discounted items
• Accessories (socks, laces, cleaner, etc.)

 

 

 

 

6. Online Orders

 

• All online sales are final.
• Xtreme Concepts is not responsible for lost, stolen, or damaged packages once shipped.
• Shipping fees are non-refundable.